All effective engagement rests on three critical factors:
To get it right we:
The work we do is important and we take our responsibilities seriously. We always aim to abide by the following principles:
Impartiality - we never take positions on the issues
Integrity - we do not undertake work on issues where we feel we cannot be impartial
Transparency - we believe that individuals who participate in an engagement process have a right to see what other participants think
Auditability - we keep meticulous records of participation at every stage
Feedback - we believe that once people have participated in a consultation process they should receive regular feedback on how their input has contributed
Inclusivity - we encourage the participation of all stakeholders who have an interest in or who would be affected by a specific decision, including 'hard to reach' groups, such as young people and minorities
Accessibility - we ensure people are not excluded from engagement through barriers of language, culture or ability. All our websites are constructed to allow partially sighted or blind people to use them. We comply with the W3C's WAI guidelines to at least AA and often to AAA standard. See the W3C site (opens in new tab/window) for further information.
The NHS needs your help. Have your say
By Lucy Farrow
FEATURED CASE STUDY
A two-year project testing ways to cut emissions at the community level.
Dialogue Designer is a free tool which offers guidance in choosing the best engagement process for any given task.